How We Work

Our process

Six stages: bring the vehicle in, documented assessment with photographs and measurement, itemized estimate and authorization, teardown with a supplement if hidden damage appears, repair sequenced against confirmed parts availability, then verification and release with a signed-off record retained in the file.

The Six Steps

Intake to release

Bring the vehicle inCall or submit a request with your vehicle type and a short description. All assessment happens at the Yorba Linda facility, so we schedule an intake slot rather than sending anyone out.Usually within the week for assessment
Documented assessmentWe photograph the damage, take structural measurements where impact is involved, and separate pre-existing damage from claim damage. The output is a written report, not a verbal opinion.1 to 3 hours on site
Estimate and authorizationYou get an itemized estimate. On an insurance job it goes to the adjuster with the photographic and measurement support attached, and we handle the technical conversation from there.Same day to a few days depending on carrier response
Teardown and supplementHidden damage is normal on commercial vehicles. Anything newly exposed is photographed, written into a supplement, and submitted before the work proceeds. Nothing unfunded gets repaired without your authorization.Runs alongside the start of repair
RepairStructural correction, panel work, refinishing, and equipment reinstatement, sequenced against confirmed parts availability so the vehicle is not occupying a bay waiting for a part.Days to several weeks by scope
Verification and releasePost-repair structural measurement, ADAS recalibration where applicable, and operation checks on everything disturbed. The sign-off goes into the repair file, which we retain.Before the vehicle leaves the property

Timelines

What actually drives the calendar

Labor is rarely the constraint on a commercial repair. Parts lead time and claim authorization are, in that order. A structural job with ninety labor hours can clear in two weeks or sit for six, and the difference is almost always a panel nobody ordered until after teardown.

So we order against the teardown schedule rather than after it, and we give you a completion date against confirmed availability rather than an optimistic one that slips. A real date you can plan around is worth more than a good-sounding one.

Small work moves fast. Bumper, mirror, seal and lighting jobs are frequently same week. Full refinish and structural work runs weeks, and we will tell you which one you are looking at before you commit.

FAQ

Process questions

How long will my vehicle be down?

It depends entirely on scope. Bumper, mirror, and seal work is often same week. A structural collision repair runs ten to two hundred fifty labor hours, and calendar time is usually driven more by parts availability than by labor. We give a timeline against confirmed parts availability rather than an optimistic guess.

What slows a repair down most often?

Parts lead time and claim authorization, in that order. Labor is rarely the constraint. We order against the teardown schedule specifically so a vehicle is not occupying a bay waiting for a panel that could have been ordered earlier.

Do you provide updates during the repair?

Yes, including when hidden damage is found and what it means for the timeline. You should not have to call to find out where your vehicle is.

What happens before the vehicle is released?

Structural repairs are measured again against specification. ADAS is recalibrated where glass or sensors were affected. Seals, alignment, and operation of everything disturbed during the repair is checked, and the sign-off goes into the repair file.

Can you prioritize an urgent unit?

Tell us the operational impact and we will tell you honestly what is possible. We would rather give you a real date you can plan against than an optimistic one that slips.

Start the process

Bring the vehicle to our Yorba Linda facility and we will assess and document it.

Request Service (714) 909-1844